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Student Support Officer


  • Great team culture
  • Convenient location near public transportation, flexibility for remote working
  • Location: Parramatta, Sydney, Australia
  • Part Time Fixed Term (3 Days per week, Until MAR 2025)

** Candidates must have an ongoing and unrestricted right to work in Australia to apply for this position **

About this Opportunity

The Student Support Officer is responsible for guiding and supporting students from their first orientation to their graduation. They will work proactively with other departments to provide timely and accurate advice to students, as well as generate opportunities for increased student engagement. They will connect students to Alphacrucis University College’s range of support services and build structures within the Student Support Centre to improve communication efficiency and information accuracy.

Your new team

Alphacrucis University College (AC) is an accredited Christian higher education provider with a reputation for excellence in training, teaching and research. AC’s main campus is in Sydney, Parramatta, with thousands of students throughout Australia and around the world, learning online or in mixed (online + Face to face) modes.

We offer qualifications from VET Certificates to Bachelors, Masters and PhD degrees in Ministry, Theology, Business, Education, Social Science/Counselling, Music/Media and Chaplaincy. Our vision is to be a global Christian university, transforming neighbourhoods and nations.


  • Staffing the Student Support Centre, responding to emails, phone call enquiries, and being available for face-to-face dropins and pre-booked meetings with students.
  • Analyzing student interaction data to identify opportunities for improved services and products.
  • Developing process improvements for support centre operations.
  • Creating and managing short-term projects that contribute towards student life at AC.
  • Guiding students through a range of programs and systems, including the Student Management System, the Learning Management System, Library System, Studiosity, and Grammarly.
  • Work alongside other departments to maintain clear communication to students regarding academic progress and advice.

Required Skills and Proficiencies

  • Completion of a bachelor’s degree (preferred)
  • Experience in customer service (required)
  • Experience in the Microsoft Office Product suite
  • Understanding of the Higher Education and Vocational Training sectors.
  • Skills & competencies
  • Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.
  • Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
  • Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
  • Commerciality: ability to apply knowledge in a practical, commercial manner.
  • Teamwork: willingness to assist and support others as required and get on with team members.
  • Time management/organisation: accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner.
  • Professional approach.
  • Ability to work under pressure.
  • Organisational and time management skills.
  • Confident manner.
  • Positive approach to change.


  • To apply for this role please click on the 'Apply Now' button below and complete the online application.
  • APPLICATIONS CLOSE 24 APR 2024, unless filled prior to this date.
  • PLEASE NOTE: Due to high volumes of applications, only those shortlisted will be contacted.
  • If you have any enquiries regarding the details of this role, please email

** Candidates must have an ongoing and unrestricted right to work in Australia to apply for this position **

Apply Now