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IT Application Support Analyst

  • Great team culture
  • Location close to transport hub, flexibility for remote working
  • Full-time role (5 days)

** Candidates must have an ongoing and unrestricted right to work in Australia to apply for this position **

About this Opportunity:

The IT Application Support Analyst has primary responsibility for ongoing technical management and vendor management of one or more key AC platforms, including upgrades and continuous improvement, to achieve optimal business Return on Investment for those platforms.

The current primary focus of this role is the AC Learning Management System (currently Moodle), and associated systems (currently including TurnItIn, Echo360, and Intercom), with shared responsibility for the AC Integration solution (Jitterbit) that integrates Moodle with the AC Student Management System. Over time there may be opportunity to extend the scope of the role to other key AC platforms.

AC Moodle is currently hosted on-premise, but the associated systems use a variety of (cloud-based) Software as a Service hosting models, and this role requires expertise in a number of different hosting approaches.

Working with and mentored by the AC CIO, the role requires demonstrated understanding of and experience in the management of Moodle or other equivalent Learning Management System, a broad knowledge of IT Service Management / ITIL processes (particularly Incident and Change) and aligning

technology solutions with business requirements and value. The role works with other AC Application Support Analysts to use complementary skill sets for high quality management of the overall AC Application environment.

Extensive interaction with the business owners of and key stakeholders in Moodle (Digital & Online Learning, the Academic community, Student Services) is required. Frequent interaction with all other key stakeholders and users of the Student Management System will be involved – primarily staff,

although some student contact will be involved.

This full-time role has the flexibility of being based in the Sydney or Melbourne campuses; or working from home.

Your new team:

Alphacrucis College (AC) is Christian college with a reputation for excellence in training, teaching and research. AC has students worldwide, served via 7 campuses throughout Australia and New Zealand and via our online campus.

Whilst we are Christian in heritage and values, we welcome students of all worldviews. We offer qualifications from VET Certificate to Bachelors, Masters and PhD degrees in Ministry, Theology, Business, Education, Social Science/Counselling, Music/Media and Chaplaincy. Our vision is to be a global Christian university, transforming neighbourhoods and nations.


  • AC LMS environment design, development, management, and technical ownership
  • Proactive improvement of LMS usability, efficiency, and performance, including regular health checks
  • Systems integration, including continuous improvement
  • Contribution to the management of other key AC solutions, in a collegiate fashion with other AC IT Application Support Analysts
  • Moodle upgrade management (typically one major upgrade p.a.)

Required Skills and Proficiencies:

  • Undergraduate degree, ideally with strong business and/or IT component, is essential
  • Commercial experience in Moodle or equivalent LMS application management, including associated systems, is essential
  • Commercial experience in scripting & database management (PHP, Javascript & MySQL or equivalents), is essential
  • Experience using key ITSM / ITIL processes is desirable but not essential
  • Understanding of and commercial experience in both cloud and on-premise hosting models and SaaS vendor management
  • Broad, holistic understanding of how IT is used to support and enable mission critical business activities
  • Broad understanding of the tertiary education sector desirable but not essential


  • To be considered for this opportunity, please send your resume and cover letter to Sharon Swalling, Human Resources, at  In your cover letter please address the required skills and proficiencies listed above.   
  • APPLICATIONS CLOSE  29th October 2021, unless filled prior to this date.
  • PLEASE NOTE: Due to high volumes of applications, only those shortlisted will be contacted. 

** Candidates must have an ongoing and unrestricted right to work in Australia to apply for this position **