We are committed to seeing you succeed and thrive in your studies through our many Study Support programs.
Please contact Student Support via email at studentsupport@ac.edu.au or via phone 1300 228 355.
Book a Student Support meeting for personalised advice with one of our team by clicking the button below.
Our Student Support Team is here to help you throughout your studies. We offer guidance with:
Academic advice and subject selection
Learning support services
Grades and graduation
IT assistance
Wellbeing support
You can access support by phone at 1300 228 355 or email studentsupport@ac.edu.au.
All students, regardless of delivery location or mode, need to complete an online Orientation no later than two weeks after the commencement of studies. This Orientation walks students through key pages in the Learning Management System: Key Student Info, Library Information and Resources, Academic Handbook, Study Skills, and the compulsory Academic Integrity Page.
Higher Degree Research (HDR) Current Candidates also have a three-day HDR induction seminar and access the online HDR Student Induction.
Our Student Support Centre values what you have to say about the service we deliver. To help us provide the best possible service to you, we want to hear about your experience. Please let us know here.
Other important sites for you to access are:
International Students bring a richness and diversity to our student body. There is an orientation program for international students, including important enrolment advice and details about the International Student Policy.
Based at the Sydney Campus, our team are available on campus or online. You can book a meeting with the team here. Whether you need advice about your student visa, accommodation, cultural adjustment, or just want to connect with other students, we’re here for you. Our goal is to make sure you feel supported, connected, and confident as you study and live in a new country.
For more information, please contact our International Support Office: ISO@ac.edu.au
Integrity is a core value at AC. Responsibility, transparency and accountability in academic writing are vital keys to your success. We offer a range of study skills that will help build your confidence and promote a community of trust. The Academic Integrity and Misconduct Policy provides clear definitions and expectations, and outlines processes to be undertaken in the event of academic misconduct.
Translated academic integrity resources for students
The information on TEQSA’s Understanding Academic Integrity webpages is now available in 10 languages. The information, written to help students protect their integrity and make positive, ethical decisions, is now available in Filipino, Hindi, Indonesian, Malay, Nepali, Portuguese, Punjabi, Simplified Chinese, Spanish and Vietnamese.
You can find the translations here
Diversity and equity are core to the Mission, Vision and Values of AC. As noted in the Diversity and Equity Policy, AC is committed to providing an environment for staff, research candidates and students that is free from discrimination based on income, age, disability, social and ethnic background, location or gender. Diversity and equity are supported through a range of other policies, including:
We’re committed to creating an inclusive and accessible learning environment for all students. The Disability Support Office (DSO) provides confidential support for students with disabilities, mental health conditions, learning differences, chronic illnesses, or temporary injuries.
We work with you to develop an individualised Learning Access Plan and ensure you have the adjustments and resources you need to succeed in your studies. Whether you’re studying on campus or online, our team is here to listen, support, and empower you to thrive at AC.
The Assessment Policy also provides for students with a disability, medical condition or learning need to be granted extensions or make alternative arrangements for their assessments.
Contact the team today at: dso@ac.edu.au.
AC recognises that there is no single Australian Indigenous culture and emphasises the importance of culturally appropriate behaviour and local community consultation. AC’s Australian Indigenous Awareness Project includes several initiatives to contextualise subject content and assessments.
Aboriginal and Torres Straight Islander students can access on-request support services through AC-Indigenous@ac.edu.au
AC also fosters a culture of inclusion by focusing on impact and engagement in research that builds understanding regarding Aboriginal and Torres Strait Islander peoples. In 2019, AC’s Australasian Pentecostal Studies journal dedicated a full volume to explore various research topics around Australian Indigenous studies, with the theme of Dreaming and Spirit Filled Christianity.
The AC website lists job opportunities being advertised at AC. The Student Support Team also provides advice to students regarding career and enrolment choices.
We’re always seeking Stakeholder Feedback on ways to improve our service. The Student Support Centre conducts feedback surveys to determine the success of our programs and find areas to improve. AC also participates in a range of QILT surveys, including the Student Experience Survey (SES), which is the only comprehensive survey of current higher education undergraduate students in Australia. AC ranks consistently high (top 5-10) in Quality of Entire Educational Experience; Teaching Quality; Skills Development; and Student Support.
Students who may be struggling academically can benefit from our Peer Tutoring program. Get assistance via online Microsoft Teams meetings on a recurrent basis from other Alphacrucis students studying at a post-graduate level. For more information, please contact: studentsupport@ac.edu.au
Each Course of Study Handbook provides information regarding the Complaint and Grievance Resolution Policy and where to access the guidelines. AC ensures the protection of privacy and the reputation of all parties involved in addressing complaints, grievances and appeals.