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Student Progression Officer


  • Great team culture
  • Convenient Location Near Public Transportation, flexibility for remote working
  • Location: Parramatta, Sydney, Australia
  • Part Time (4 days per week, until 5 Aug 2024)

** Candidates must have an ongoing and unrestricted right to work in Australia to apply for this position **

About this Opportunity

The Student Progressions Officer will assist in the processing, maintenance,

and accuracy of student records under the supervision of the Head of Student Progressions. They will be involved in the student journey from enrolment to graduation.

Your new team

Alphacrucis University College (AC) is an accredited Christian higher education provider with a reputation for excellence in training, teaching and research. AC’s main campus is in Sydney, Parramatta, with thousands of students throughout Australia and around the world, learning online or in mixed (online + Face to face) modes.

We offer qualifications from VET Certificates to Bachelors, Masters and PhD degrees in Ministry, Theology, Business, Education, Social Science/Counselling, Music/Media and Chaplaincy. Our vision is to be a global Christian university, transforming neighbourhoods and nations.


  • Process enrolments, withdrawals, and other student-related requests.
  • Assess and respond to enquiries from faculty, staff members, students, and other stakeholders.
  • Develop and configure the student management system (Quercus) by setting up fees, courses, student records and grades.
  • Assist with the management of graduation, including assessing completions, printing, and organization.
  • Process grades and assist in grade moderation and student intervention implementation.
  • Work alongside the wider team (Student Onboarding, Student Support and Compliance) as needed.
  • Develop and implement processes that will enhance the student experience

Required Skills and Proficiencies

  • The completion of a VET or HE degree (desired)
  • Experience in an administrative or customer-service role.
  • Experience within a tertiary institution (desired)
  • An understanding of the VET and HE sector.
  • Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.
  • Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
  • Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
  • Commerciality: ability to apply knowledge in a practical, commercial manner.
  • Teamwork: willingness to assist and support others as required and get on with team members.
  • Time management/organisation: accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner.

How to apply

  • To apply for this role please click on the 'Apply Now' link and complete the online application.
  • APPLICATIONS CLOSE until filled
  • PLEASE NOTE: Due to high volumes of applications, only those shortlisted will be contacted.
  • If you have any enquiries regarding the details of this role, please email

** Candidates must have an ongoing and unrestricted right to work in Australia to apply for this position **

Apply Now