Details for Volunteer Management


Quick Info

  • Currently offered by Alphacrucis: Yes
  • Course code: HRM216
  • Credit points: 10


The following courses are prerequisites:

Awards offering Volunteer Management

This unit is offered as a part of the following awards:

Unit Content

Curriculum Objective



  1. Describe historically and sociologically the role of volunteers in Australian and international communities. This includes volunteerism in Christian and NFP organizations;
  2. Analyse various theories and approaches to understanding volunteer motivation;
  3. Describe key approaches and theories to volunteer management;
  4. Discuss the effective use of volunteers, including the value, costs and benefits of utilizing a volunteer workforce;
  5.  Identify key issues in the volunteer management and critically assess theoretically-based solutions. This includes issues such as: recruitment, training, induction/orientation and PD of volunteers;  supervision of volunteers; retaining volunteers;  aligning expectations of volunteers and organisations; use of volunteer boards of management within the community NFP sector; responsibilities and obligations of an employer of volunteers; and legal requirements (such as WHS).

Assessment Methods

  • Minor Essay 30% (2000 words)
  • Forum Discussions 20% (2500 words)
  • Class Presentation 50% (15mins plus 2500 word write up)

Representative References

Recommended Reading:

  • Burt, E. & Taylor, J. ‘Information and Communication Technologies. Reshaping Voluntary Organizations?,’ Nonprofit Management & Leadership, 2000, Vol 11 (2): 131 – 143.
  • De Waal, A., Strategic Performance Management: A Managerial and Behavioural Approach, New York: Palgrave Macmillan, 2007.
  • Goleman, D. Working with emotional Intelligence, UK: Bloomsbury, 1998.
  • Kramar, R., & Syed, S., (eds), Human Resource Management in a Global Context: A Critical Approach, New York: Palgrave Macmillan, 2012.
  • Lyons,M., Third Sector: the contribution of non-profit and co-operative enterprises in Australia, St Leonards, NSW: Allen and Unwin, 2001.
  • Moore, M., ‘Managing for Value: Organizational Strategy in For-Profit, Nonprofit, and Governmental Organizations,’ Nonprofit and Voluntary Sector Quarterly, 2000, Vol 29 no. 2 Supplement 2000: Sage Publications: 183-204.
  • Powell, W.W., & Steinberg, R., (eds) The Non- profit Sector: A Research Handbook, New Haven, CT: Yale University Press, 2006.
  • Searle, R.H. & Skinner, D., (eds) Trust and Human Resource Management, Cheltenham: Edward Elgar, 2011.
  • Scott, D., Don't mourn for me - organise - : the social & political uses of voluntary organisations, St Leonards, NSW: Allen and Unwin, 1981.
  • Varma, A.,… [et al], Performance Management Systems: A Global Perspective, New York : Routledge, 2008.
  • Warburton. J, & Oppenheimer, M. (eds), Volunteers and Volunteering, Sydney: Federation Press, 2000.
  • Zappala, G., 'Corporate citizenship and human resource management: a new tool or a missed opportunity?' in Asia Pacific Journal of Human Resources, 2004, Vol. 42 (2): 185- 201.


  • Academy of Management Journal
  • Asia-Pacific Journal of Human Resources
  • Human Resource Management
  • Harvard Business Review
  • International Journal of Human Resource Management
  • Journal of Business Psychology