Details for Case Management

Quick Info

  • Currently offered by Alphacrucis: Yes
  • Course code: SSC411
  • Credit points: 10
  • Subject coordinator: Elizabeth Skinner


The following subject may be completed as a pre-requisite or co-requisite:

Awards offering Case Management

This unit is offered as a part of the following awards:

Unit Content


  1. Critically analyse range of theories and approaches to case management;
  2. Describe the case management process and its function within the human services and client empowerment;
  3. Identify and describe appropriate service approaches to various client situations and demonstrate a reflective practice.

Subject Content

  • The generalist human service approach to practice
  • The case management approach and frameworks
  • Case management responses to common presenting problems or community issues
  • Case studies around the case management framework and its usefulness within the human service sector
  • Self-reflective practice and professional development and the usefulness of these tools within the human services
  • Research into the many roles that professionals may have within the human services such as advocate, broker, facilitator, mediator
  • The definition and theoretical underpinnings of human services
  • An overview of Australian, and particularly the local, human service system/agencies
  • Specific social issues (e.g. domestic and family violence)
  • Where counsellors, chaplains and community workers may fit within the human services

This course may be offered in the following formats

  • Onsite (face-to-face)
  • Online (e-Learning)
  • Intensives

Please consult your course prospectus or enquire about how and when this course will be offered next at Alphacrucis University College.

Assessment Methods

  • Minor Essay (30%)
  • Major Essay (40%)
  • Case Study (30%)

Prescribed Text

  • Geldard, D., Geldard K. & Foo, R. (2017). Basic personal counselling (8th ed). Cengage Learning Australia

Please consult your instructor prior to purchasing any texts.