Details for Case Management

This subject will prepare you for working within the human services.  It will provide an overview of the human services as a whole and of some of the theoretical approaches that may guide practice.  This subject will include a focus on case management and the many roles that case managers, counsellors and people helpers may take within the human services and counselling practice.  Reflective Practice will be discussed throughout the course schedule to aid you in becoming familiar with the processes and theories that underpin good practice.

Quick Info

  • Currently offered by Alphacrucis: Yes
  • Course code: SSC411
  • Credit points: 10
  • Subject coordinator: Elizabeth Skinner


The following subject may be completed as a pre-requisite or co-requisite:

Awards offering Case Management

This unit is offered as a part of the following awards:

Unit Content


  1. Critically analyse range of theories and approaches to case management;
  2. Describe the case management process and its function within the human services and client empowerment;
  3. Identify and describe appropriate service approaches to various client situations and demonstrate a reflective practice.

Subject Content

  • The generalist human service approach to practice
  • The case management approach and frameworks
  • Case management responses to common presenting problems or community issues
  • Case studies around the case management framework and its usefulness within the human service sector
  • Self-reflective practice and professional development and the usefulness of these tools within the human services
  • Research into the many roles that professionals may have within the human services such as advocate, broker, facilitator, mediator
  • The definition and theoretical underpinnings of human services
  • An overview of Australian, and particularly the local, human service system/agencies
  • Specific social issues (e.g. domestic and family violence)
  • Where counsellors, chaplains and community workers may fit within the human services

This course may be offered in the following formats

  • Onsite (face-to-face)
  • Online (e-Learning)
  • Intensives
  • Extensives 

Please consult your course prospectus or enquire about how and when this course will be offered next at Alphacrucis University College.

Assessment Methods

  • Minor Essay (30%)
  • Major Essay (40%)
  • Case Study (30%)

Prescribed Text

  • Gursansky, D., Kennedy, R., & Camilleri, P. (2012) The practice of case management: Effective strategies for positive outcomes (4th ed.). Sydney, NSW: Allen & Unwin.

Please consult your instructor prior to purchasing any texts.